Sales Support OfficerJob Title:Sales Support OfficerDepartment:Sales and Distribution
Location: Lagos
Job Description: Sales Support supervisor (Order)
Employment Status : Permanent
This vacancy expires on 6/13/2011
Central receipt and processing of orders for MTN products from MTN trade partners and connect stores nationwide
•Receive orders from trade partners promptly and courteously via phone, e-mail, fax etc
•Process order requests on IFS in accordance with stock availability and PPPs
•Administer product allocation/products mix
•Administration of all MTN Trade Partners physical and logical orders
• Reporting to and reconciliation of all transactions passing through the planning system
•Providing solution to all Trade Partners issues via e mail and telephone to enhance customer support /performance.
•Manage all Trade Partners account and ensure that they reflect the true position of their relationship with the organization.
•Coordinates and advises Regional and Central Warehouse Inventory as it affects order processing for trade partners.
Process Blacklisting request from Trade Partners
•Blacklisting of Recharge cards reported stolen by the Trade Partners on PPMS (Prepaid Management System) self help solution
•Preparation of compensation on Blacklisted cards based on the reports generated from the Blacklisting process/report.
•Generate reports on compensation due to Blacklisted cards for Trade Partners
Provide first line resolution of queries and enquiries from trade partners and connect stores nationwide
•Resolve enquiries from trade partners promptly and escalating where necessary
•Receive enquiries from trade partners promptly and courteously via phone, e-mail, fax etc
•Liaise with various Departments such as IS, Inventory, Consumer Sales, to promote and resolve ordering issues
Provide back office support for Regional and Consumer sales in trade partner account management
•Provide solution to enquiries referred from trade partners through Regional Sales managers/DAEs ed
•Support and operationalize strategy adopted for achieving departmental targets
Generate reports to the business in the area of operations to enable quick decision making
•Liaise With Distributors Account Managers on processes required in setting up a Distributor as partner with MTN
Job Conditions: Standard MTN working conditions. May work extended hours
Reporting To: Sales Support Supervisor
Required Skills:
•4 years working experience in a commercial environment including:
•Minimum of two years experience in a similar role
Qualification:
First degree or equivalent in a business related discipline. Call center experience
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SWITCH ENGINEER
Job Title: Switch Engineer (Benin)
Department: Network Group
Location: Edo
Employment Status : Permanent
This vacancy expires on 6/13/2011
Job Description:
•BTS Site integration/upgrade
•Cost savings for in house deployment/upgrades
•Faulty HW units managed via SPMS, recorded and reported
•Meet all availability targets
•Execute change requests/planned work using switch procedures
•Reduce SS/BSS failures
•Escalate unresolved faults to HLS
•Assist Customer Service Representatives in executing their tasks
•Ensure switching equipment redundancy.
•Track HW faults until resolution
•Supervision of contractors.
•RDLU inspection/ routine visit
•Execute RDLU cutovers
•Site re-parenting using up to date switch procedures
•Execute routine maintenance activities.
Job Conditions: Open Plan office. Team-based, co-operative. Long hours when required. Some traveling is required. Drivers license
Reporting To: Team Lead, Switch
Required Skills:
•Minimum 4 years experience in the telecomm or related industry with at least 3 years GSM SS and BSS experience in the Ericsson AXE environment.
•Experience in Data Transcript, Network Integration and Acceptance Testing
•Understanding of telecommunications protocols like CCITT 7, BSSAP, MAP, ISUP, etc
Employment Status :
Permanent
This vacancy expires on 6/13/2011
Qualification:
BSC Electrical/Electronic Engineering or any telecoms related degree
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Regional Sales Manager
Job Title: Regional Sales Manager
Department: Sales and Distribution
Location: Delta
Employment Status : Permanent
This vacancy expires on 6/14/2011
Job Description:
•Plan and implement regional sales strategy
-Assist in developing segment-specific value propositions and differentiated corporate customer care
-Monitor and analyse sales trends to identify new prospects and sales opportunities for the region
-Conduct competitive research to find out competitors’ strategy for implementing corporate sales within the region and develop counter measures to increase sales.
-Coordinate regional sales activities and ensure synergy with other activities within and outside the department/region
•Promote MTN brand visibility within the region
-Ensure distribution and effective usage of brand items and signage to dealers
-Liaise with Marketing to organise events and promotions towards improving awareness of the MTN brand
•Manage growth and profitability of the dealer community within the region.
-Ensure targets of the dealerships are met.
-Ensure dealerships receive necessary training required to maximize sales within the region
-Provide inputs into sales forecasting as regards reforecast and allocation.
-Ensure correct distribution of stock among dealers.
-Ensure optimum service levels achieved and maintained.
-Provide communication link between MTN and the dealerships in the region
Job Conditions: Standard MTNN working conditions. Occasional local travel as required
Reporting To: Senior Manager, Region
Required Skills:
•At least 8 years experience in service industry and/ or cellular/ telecommunications and/ or operational management including:
•4 years sales management experience
•Proven track record in sales/ distributor account management
•Customer management experience
Employment Status : Permanent
Qualification:
Bachelors degree in marketing or business administration from a reputable University. Masters degree in Sales or Marketing will be an added advantage
This vacancy expires on 6/14/2011
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Sourcing Officer
Job Title: Sourcing Officer
Department: Finance
Location: Lagos
Employment Status : Permanent
This vacancy expires on 6/14/2011
Job Description:
•Advise user departments and suppliers of MTN’s standard commercial terms and conditions
•Provide information on sourcing status to user department from time to time.
•Make recommendations to user department on sourcing options and solutions.
•Identify procurement saving possibilities
•Timely preparation of sourcing documents (RFQ, RFI and RFP)
•Negotiation with suppliers regarding the supply of goods and services for all items related to “core” activities
•Negotiation of pricing Frame Agreements, Price Books and Letters of Intent
•Preparation, issue, receipt and review of all “core” RFI, RFQ and RFP work.
•Provide input to periodic reports
Job Conditions: Open plan office. Extended work hours when required. Unsociable hours especially during peak periods
Reporting To: Sourcing Supervisor
Required Skills:
•Minimum of 4 years post-graduation work experience in a reputable establishment with minimum of 3 years dealing with commercial contracts, negotiation, suppliers or accounts.
•Knowledge of telecommunications environment will be an advantage
Qualification:
A bachelors degree in a numerate or related discipline. Business/ Finance post graduate qualification will be an added advantage. Professional certification in Purchasing and Supply Management will be an added advantage
This vacancy expires on 6/14/2011
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Sourcing Supervisor
Job Title: Sourcing Supervisor
Department: Finance
Location: Lagos
Employment Status : Permanent
This vacancy expires on 6/14/2011
Job Description:
•Developing policies for sourcing negotiation, sourcing analysis and management of suppliers or adapt company policies where they exist
•Support the procurement process
•Supervise sourcing activities, monitor responses and make recommendation for the most appropriate supplier
•Ensure negotiations and reviews are carried out on terms favorable to MTN
•Control and management of the tender process (preparation, issue, receipt and review)
•Evaluation and adjudication of tenders
•Regular reporting on all “work in progress” to management
•Support and guidance for all Request for Information (RFI), Request for Quotation (RFQ) and Request for Proposal (RFP) work
•Control and maintenance of the RFP (tender) database
•Issuing of Blanket Order Tenders
•Support the Strategic Sourcing Manager.
Job Conditions: Open plan office. Extended work hours when required. Unsociable hours especially during peak periods
Reporting To: Strategic Sourcing Manager
Required Skills:
•Minimum of 5 years post-graduation work experience in a reputable establishment with minimum of 3 years dealing with commercial contracts, negotiation, suppliers or accounts.
•Experience in a supervisory role
Qualification:
First degree in business-related discipline, Social Science or related discipline. Professional certification in Purchasing and Supply Management will be an advantage.
This vacancy expires on 6/14/2011
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